Since we are a design company, we have the tendency to think: what we do ourselves, we do better. But struggling with documentation for some years, we finally took the decision to get external help. The open minded sharing of their knowledge without any pressure regarding sales and their ease in explaining how you should handle documentation made our choice for Scripto easy.
As a first step we started with a workshop how we – and here comes the design company again – could write documentation. Everyone went home with the feeling we learned a lot and got the right luggage to do it ourselves.
Next day we realized writing documentation is not core business since no one of us stepped up and said: “I want to stop being an engineer and start writing manuals”.
So we rolled in the next step. Hiring a person to write the manual for us. Seamlessly the appointed person started working at our location, becoming one of our team members resulting in a finalized and well written manual.